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Return & Refund

Returns and Refunds

All returns must be pre-authorized by calling customer service at 888-773-7326. Only latex mattresses are allowed to be returned or exchanged. Refunds will be processed after we receive final shipping charges from UPS which could take up to a week after we receive the merchandise back. If you choose to use your own shipping method then refunds will be processed within 3-5 days of receipt of goods.