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Arizona Premium Mattress Company Frequently Asked Questions

Mattress & Product F.A.Q.'s

Question:
Are You Listed with the Better Business Bureau?

Answer: Yes
 Arizona Premium Mattress Company BBB Business Review

Question:
Since I am out of state and can't lay on them, how do I know what they feel like?

Answer:
We offer specifications for each mattress on the site. Your local store should have several different brands that will come close to matching these specifications and feel. Simply print out the page or pages of the models that interest you and take it with you to compare specs.

Question:
How much does it cost to ship?

Answer:
Shipping varies depending on your proximity to Phoenix. The farther you are the more it will cost. Average cost for a Queen mattress is $129, King mattress is $149. Exact shipping costs are calculated during checkout. All mattresses, toppers, cores, and pillows are shipped roll packed via UPS

Question:
Is there sales tax?

Answer:
There is no sales tax on shipments made outside the state of Arizona. This savings often covers most of the shipping charges!

Question:
What if I get it and I don't like it?

Answer:
Send it back within 60 days for a full refund less all shipping charges. Sometimes all that is needed is a comfort exchange for a different firmness. That is part of the 60 day trial period and you just pay UPS fees for the exchange of a core or topper. Applies to complete mattress orders only. Not applicable on individual mattress topper, latex pillows or latex core purchases.

Question:
Will the freight company also set up the mattress set?

Answer:
No. Most of our products are shipped via UPS so we do not have those services available to us on a nationwide scale however our designs are simple and one person can usually set them up by themselves although a helper is recommended on larger sizes

Question:
What is your warranty?

Answer:

All of our latex mattresses come with a 20 year limited warranty. See details below.

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Certificate of Warranty

This article is guaranteed to the original purchaser only, against defect in materials (other than covering materials) and workmanship, for the period designated below. Any alterations shall void this warranty.

____  5 years-limited; 1 year non-prorated.
____ 10 years-limited; 3 years non-prorated.
____15 years-limited; 5 years non-prorated.
____20 years-limited; 10 years non-prorated.

Should this article fail to meet the provisions of this guarantee, the purchaser may return it to the original vendor or the factory at the purchaser’s expense and the guarantor will either repair or replace the article at guarantor’s option at a price equal to 1/5, 1/10, 1/15, or 1,20 of the price paid, whichever is applicable to the warranty period corresponding to the product purchased, times the number of years of service, should the product have been in service beyond the non-prorated period. Should the article fail to meet the provisions apply, except that the repair or replacement will be done at no charge to the purchaser.

I either case, repaired or replaced article shall be returned to purchaser at purchaser’s expense.

  1. The warranty is effective whether the mattress is purchased separately, or with a matching foundation.
  2. Foundations must be supported by three bed slats on a cross-based frame. A frame must have a minimum of 4 legs, glides, or rollers on twin and full size; five on queens, and six on kings.
  3. Warranty is void if the mattress and/or foundation has been burned, damaged or otherwise abused.
  4. Body depressions are normal and are not considered structural failure unless they exceed 1”, nor are bent border wires resulting from improper handling or use in the consumer’s home. “Too hard” or “too soft” is a judgment not warranteed.
  5. Upon inspection, any article found to be in an unsanitary condition will not be repaired or replaced and the warranty will be considered null and void.
  6. Warranty is void if any labels are removed.
  7. Repair or replacement is at the option of Arizona Premium Mattress Co.
  8. Proof of original purchase must be verified with sales receipt. Note: this warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

This warranty and any implied warranties granted by law are limited to the number of years designated by the box checked above, commencing from the date of purchase. In no even shall vendor be liable for incidental or consequential damages, whether arising from warranty, contract, negligence or strict liability.

Arizona Premium Mattress Company
22201 N. 24th Ave. Ste 2
Phoenix, AZ. 85027